Shipping policy

1. Service Area
To ensure the highest quality of service and timely delivery, ConNexTube currently focuses on serving customers within a 100km radius of our headquarters in Markham, Ontario.

• Within 100km: Direct local delivery is available for all addresses.
• Outside 100km: If your delivery address is outside this radius, please contact us via email or phone prior to placing your order for a custom shipping quotation.

2. Local Express Delivery
We utilize our own dedicated ConNexTube logistics team rather than third-party couriers. This allows us to guarantee that your professional-grade equipment is handled with care, ensuring both product safety and on-time delivery.

• Shipping Fee: A flat rate of CAD $30 applies to all orders within the service area.
• Next-Day Delivery: Orders placed and paid before 4:00 PM EST on business days (Monday – Friday) will be delivered on the next business day.

3. Processing Time
Most orders are picked, packed, and ready for dispatch within 24 hours of payment confirmation.

4. Delivery Requirements
Identification: Given the specialized nature and value of our products, our delivery personnel may request to see a government-issued photo ID upon arrival.

Site Access: Please ensure that the delivery location has a valid parking spot and a clear path for unloading. If delivery to a specific floor or a construction site area is required, please specify this in your order notes.

5. Tracking & Communication
Your order status will be updated once it is out for delivery. As this is a local service, our driver may contact you via phone or SMS shortly before arrival to coordinate the exact drop-off time.

6. Force Majeure
While we are committed to our next-day delivery promise, delays may occasionally occur due to extreme weather conditions (e.g., severe snowstorms), major traffic disruptions, or other uncontrollable factors. In such cases, we will contact you immediately to reschedule.