Refund policy

We accept returns and exchanges for both defective and non-defective products within 30 days of delivery.

1. Product Condition: Items must be new, unused, and in original packaging.

2. Return Method: Returns are processed by mail.

3. Return Label: Included in the package, free of charge.

4. Restocking Fees: No restocking fee will be charged.

5. Refund Processing Time: Refunds will be issued within 10 business days after the return is received and approved.

6. Return Process: Please contact us at biz@connextube.com for return instructions. Unauthorized returns will not be accepted.

7. Non-returnable Items: Customized or special-order items are not eligible for return.